SIMDI Online Terms & Conditions

June 25, 2020

TERMS AND CONDITIONS

 

REGISTERED ADDRESS:

SIMDI Group
Manaam Building 20-129
Neeloafaru Magu
Male’, Maldives
Tel: +960 3334455, Email: info@simdi.com

Customer Service Hotline:  7338472

 

Our product pricing is in Maldivian Rufiyaa (MVR) and you will be billed in this currency.

Our services are targeted to customers residing in Maldives. We DO NOT ship products to other countries.

 

Pricing Disclaimer

Whilst we make every effort to provide you the most accurate, up-to-date information, occasionally, one or more items on our App may be mis-priced. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error, shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

In case order is placed for an item with incorrect price,we will cancel your order and notify you of the price error and order cancellation. You will, of course, have an opportunity to purchase the item at the correct price, if you wish so.

All prices on this App are subject to change without notice.

All prices are inclusive of the current Goods and Service Tax levied by Maldives Inland Revenue Authority (MIRA).

Price on our App and that of retail outlets may vary. 

 

SECURITY PRECAUTIONS

Our App has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control.Whenever you change or access your account information, will be accessed via a secure server. Once your information is in our possession, we adhere to strict security guidelines, protecting it against unauthorized access.

PAYMENT METHODS

We have the following payment methods available in the App.

1.     Cash

2.     Bank of Maldives (BML)Payment Gateway

3.     Maldives Islamic Bank (MIB)Payment

4.     M-Faisaa

 

CREDIT/ DEBIT CARD INFORMATION

Your credit / Debit card payments are processed by BML,MIB and M-Faisaa Secure Payment Gateway. We do not collect or store any information regarding your credit / Debit card.

 

USER ACCOUNT

You are responsible for maintaining the confidentiality of your account and password. You agree to be responsible for all activities that occur under your account. We cannot be held responsible for any loss or damage which may arise as a result of failure by you to protect your account information. Please do not share your username and password with anyone, and keep your account details confidential at all times.

It is recommended that customer retains a copy of transaction details for records.

 

PRIVACY POLICY

We know how important it is for you to understand how we use your personal data. This Privacy policy sets out how and why we collect, store, process and use your personal data. These police are subject to change without notice and changes will be published here.

We use this information to fulfill your request and enquiries; resolve errors and troubleshoot; enhance your shopping experience, update you on our product, services and offers; security and legal reasons.
We assure strict security measures are in place to protect your personal information from loss, or unauthorized use or disclosure, copying, or modification. We protect your data by using encryption techniques and we use other safeguards such as firewalls and password protection. For payment processing,we use the Maldives Payment Gateway of Bank of Maldives Plc, Maldives Islamic Bank and Ooredoo M-Faisaa to which you will be re-directed from our App once you are ready to make the payment and we will not be able to see, capture or store your card details and any other information you may enter at the Maldives Payment Gateway.

DELIVERY POLICY

This policy sets out details of the delivery service we provide for your online purchases. If you require assistance or have any questions, please contact us on our Delivery Hotline 3334455, 7338472

 

WHERE WE DELIVER

 

HOW AND WHEN WE DELIVER

  

ACCEPTANCE OF DELIVERY

   

RETURN, REFUND POLICIES

 

CANCELLATION POLICIES 

 

Simdi